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jaded
Did you install the serial driver that came with the printer? Have you tried using repetier host that came with the printer?
I have no issues talking to my anet a8 printers using win10 and repetier (host and server).
Im on a Mac, as i stated before, everything that cam with the ANET is for windows.
I finally got it working. every walk through skipped a step about where to put the files needed. They forgot to mention that you have to "right click the Arduino.app" and select "show package contents". been years since I've had to do that so i forgot that it was a thing.