Device manager will tell you what your printers com port number is. That way you will be connecting to the right device.
click windows icon bottom left of your screen, type device manager in the search box and select device manager from the results. left click on ports to see the connected com ports, remove, and then re-insert your printers usb cable to see the device disappear and then reappear..this will confirm the com port number you need to enter in your control software to connect to the printer... if all that works ok and you still have a problem report back.
Lose the caps lock.
Edited 1 time(s). Last edit at 04/08/2017 06:44PM by dart16.