Difficult to tell, but it sounds more to me like you haven't set your drivers to the proper current setting. I don't know what electronics you have, but your stepper drivers usually have a small trimmer potentiometer which you have to adjust for your motors. The typical starting point is to turn them all the way down (CCW) and then back up about 1/4 turn, and adjust from there. If you leave them too low, your motor will miss steps. If you set them too high, things will start to get VERY hot. If it's at ANY value other than the correct setting, your motor will not operate properly.